Terms of service
Effective Date: July 1, 2026
OVERVIEW
Welcome to Dribo.
Throughout these Terms of Service ("Terms"), the terms "Dribo," "we," "our," and "us" refer to the owner and operator of this website and online store.
Dribo operates this website, including all information, content, features, tools, products, and services (collectively, the "Services") to provide customers with an online shopping experience. Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services.
By accessing, browsing, purchasing from, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and by our Privacy Policy.
If you do not agree with these Terms or our Privacy Policy, you must not access or use our Services.
These Terms apply to all visitors, customers, users, merchants, affiliates, and contributors of content.
SECTION 1 – DEFINITIONS
For purposes of these Terms:
"Services" means this website, our online store, customer support, digital content, products, software, communications, and any related services provided by Dribo.
"Product" means any item offered for sale through our website.
"Customer," "User," or "You" means any individual or entity accessing or using the Services.
"Business Day" means any day excluding Saturdays, Sundays, and public holidays in our principal place of business.
SECTION 2 – ACCESS, ELIGIBILITY AND ACCOUNTS
By using the Services, you represent that:
- you are at least the age of majority in your jurisdiction;
- you possess the legal capacity to enter into binding contracts;
- all information you provide is accurate, complete, and current;
- you will promptly update your information if it changes.
If you permit a minor to use the Services or products purchased from Dribo, you are solely responsible for that person's use.
Certain features may require you to create an account.
You are responsible for:
- maintaining the confidentiality of your login credentials;
- restricting unauthorized access to your account;
- all activities conducted through your account.
You may not:
- transfer your account;
- sell your account;
- share your login credentials;
- impersonate another person.
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful purposes.
SECTION 3 – OUR PRODUCTS
We strive to display our products as accurately as reasonably possible.
However:
- colors may vary depending on your display;
- product appearance may vary slightly due to manufacturing improvements;
- packaging may differ from images;
- product photographs are for illustrative purposes.
Minor cosmetic differences that do not materially affect performance shall not constitute a defect.
We reserve the right to:
- discontinue products;
- modify specifications;
- improve product designs;
- change packaging;
- limit quantities;
- refuse sales to particular jurisdictions where permitted by law.
Such modifications may occur without prior notice provided they do not materially reduce the intended functionality of products already purchased.
Availability shown on our website is not guaranteed until your order has been accepted.
SECTION 4 – SAFE USE OF PRODUCTS
Dribo products are designed for their intended household use only unless expressly stated otherwise.
Customers are responsible for reading and following all product instructions, safety warnings, labels, manuals, and care guidelines supplied with the product.
Failure to use a product according to its intended purpose may result in damage, injury, reduced performance, or shortened product lifespan.
Without limiting the foregoing, customers must not:
- modify the product;
- attempt unauthorized repairs;
- use incompatible accessories;
- operate the product in unsafe environments;
- use the product contrary to supplied instructions;
- remove or disable built-in safety features.
To the fullest extent permitted by law, Dribo shall not be responsible for damages resulting from misuse, improper installation, unauthorized modification, improper maintenance, or failure to follow supplied instructions.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.
SECTION 5 – ORDERS
Placing an order constitutes an offer to purchase.
An order is not accepted until we confirm acceptance.
We reserve the right to:
- reject any order;
- limit quantities;
- cancel duplicate orders;
- refuse transactions we reasonably believe involve fraud or unauthorized payment methods;
- refuse orders that violate applicable laws or these Terms.
If payment cannot be verified or authorized, we may cancel the order without liability.
If we cancel an order after payment has been received, we will issue an appropriate refund using the original payment method unless otherwise required by law.
We reserve the right to verify customer identity before accepting or shipping an order.
SECTION 6 – PRICES, PAYMENT AND BILLING
Prices displayed on our website are subject to change without prior notice.
Unless expressly stated otherwise, prices do not include:
- shipping;
- customs duties;
- import taxes;
- local taxes;
- brokerage fees;
- other government charges.
Customers are solely responsible for paying all applicable duties, taxes, import charges, and customs fees imposed by their destination country.
You agree that:
- your payment information is accurate;
- you are authorized to use the selected payment method;
- all charges incurred will be honored.
We reserve the right to correct pricing errors at any time.
If an obvious pricing error occurs, we may cancel the order and provide a full refund.
Promotional offers, discounts, coupon codes, and special pricing may be modified or withdrawn at any time unless prohibited by applicable law.
We reserve the right to refuse orders that misuse promotional codes, exploit pricing errors, or otherwise abuse promotional campaigns.
SECTION 7 – SHIPPING, DELIVERY AND RISK OF LOSS
Shipping estimates are provided for convenience only.
Delivery dates are estimates and are not guaranteed.
Shipping delays may occur due to factors outside our reasonable control, including but not limited to:
- carrier delays;
- customs inspections;
- weather events;
- natural disasters;
- labor disputes;
- governmental actions;
- public health emergencies;
- supply chain disruptions.
Dribo is not responsible for delays caused by shipping carriers or customs authorities.
Unless otherwise required by applicable law, title to and risk of loss for products passes to the customer once the shipment has been delivered to the carrier.
Customers are responsible for providing accurate shipping information.
We are not liable for delays, losses, or additional costs arising from incorrect shipping addresses supplied by the customer.
Customers are responsible for complying with all import requirements in their destination country.
Any customs duties, import taxes, brokerage fees, or similar governmental charges remain the customer's responsibility unless explicitly stated otherwise.
SECTION 8 – FORCE MAJEURE
Dribo shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control.
Such events include, without limitation:
- natural disasters;
- floods;
- fires;
- earthquakes;
- epidemics;
- pandemics;
- war;
- terrorism;
- civil unrest;
- governmental actions;
- embargoes;
- labor disputes;
- transportation interruptions;
- supplier failures;
- cyberattacks;
- utility failures;
- internet outages;
- failures of third-party service providers.
During any Force Majeure event, our obligations shall be suspended only for the duration reasonably necessary to address the event.
We will make commercially reasonable efforts to resume normal operations as soon as practicable.
SECTION 9 – WARRANTY
Unless expressly stated otherwise, no additional warranties are provided to Dribo products.
Except for warranties that cannot legally be excluded under applicable law:
- no additional warranties are provided;
- no reseller, distributor, or third party may modify or extend our warranty obligations without our written authorization.
Our warranty does not cover damage resulting from:
- misuse;
- abuse;
- neglect;
- accidents;
- improper storage;
- unauthorized repair;
- unauthorized modification;
- use contrary to the supplied instructions;
- improper electrical supply;
- normal cosmetic wear;
- normal aging of components;
- commercial or industrial use unless expressly approved.
Warranty claims may require reasonable proof of purchase.
Where inspection is necessary, customers may be required to provide photographs, videos, or return the product for evaluation before a claim is approved.
Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.
SECTION 10 – PRODUCT LIMITATIONS
Our products are designed to assist in drying clothing under normal household conditions.
Individual drying performance may vary depending upon factors including:
- garment material;
- fabric thickness;
- garment size;
- ambient temperature;
- humidity;
- ventilation;
- loading configuration;
- electrical supply.
Published drying times are estimates only and are not guaranteed.
Customers remain responsible for selecting garments appropriate for use with the product.
Certain materials—including but not limited to leather, fur, foam-containing products, rubber-backed fabrics, heat-sensitive materials, or garments specifically labeled "Do Not Tumble Dry" or otherwise unsuitable for heated drying—should not be used unless expressly permitted by the garment manufacturer.
To the fullest extent permitted by law, Dribo shall not be liable for damage resulting from the drying of garments or materials that are incompatible with the intended operation of the product.
SECTION 11 – UV FEATURE DISCLAIMER
Certain Dribo products may include ultraviolet (UV) light technology intended to assist in reducing certain odor-causing microorganisms during normal product operation.
Any statements regarding UV technology, sterilization, sanitation, freshness, hygiene, or odor reduction are intended solely to describe product features and are not medical, healthcare, pharmaceutical, or public health claims.
Our products:
- are not medical devices;
- are not intended to diagnose, treat, cure, or prevent any disease;
- should not be relied upon for medical sterilization or disinfection;
- are not substitutes for proper laundering or hygiene practices.
Actual performance may vary depending on operating conditions and usage.
SECTION 12 – RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, exchanges, and cancellations are governed exclusively by our Refund Policy.
Customers should review that policy before making a purchase.
Once an order has entered fulfillment or has been shipped, cancellation requests may not be possible.
Where returns are accepted, products may be required to:
- be returned in original condition;
- include original packaging;
- include all supplied accessories;
- comply with the conditions stated in our Refund Policy.
Refunds will generally be issued to the original payment method unless otherwise required by applicable law.
SECTION 13 – COMMERCIAL USE
Unless expressly stated otherwise in writing, Dribo products are intended solely for normal personal or household use.
Commercial, institutional, rental, hospitality, industrial, or other high-volume use may:
- reduce product lifespan;
- affect performance;
- void certain warranty coverage where permitted by law.
Examples include but are not limited to:
- hotels;
- hostels;
- laundromats;
- Airbnb or short-term rental operations;
- commercial laundry services;
- institutional housing.
Customers intending commercial use should contact Dribo before purchase.
SECTION 14 – INTELLECTUAL PROPERTY
All content available through the Services—including but not limited to:
- trademarks;
- logos;
- product names;
- photographs;
- graphics;
- videos;
- product descriptions;
- software;
- website design;
- icons;
- text;
- downloadable materials—
is owned by Dribo, its licensors, or its partners and is protected under applicable intellectual property laws.
No portion of the Services may be copied, reproduced, distributed, republished, displayed, transmitted, reverse engineered, or exploited without our prior written consent except as expressly permitted by law.
Nothing contained within the Services grants any license or ownership rights except those expressly provided by these Terms.
SECTION 15 – USER FEEDBACK AND SUBMISSIONS
If you submit suggestions, reviews, photographs, videos, testimonials, ideas, comments, or other content ("Feedback"), you grant Dribo a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to:
- use;
- reproduce;
- modify;
- publish;
- distribute;
- translate;
- display;
- create derivative works from
such Feedback for any lawful business purpose, including advertising, marketing, product development, and customer support.
You represent that:
- you own or control all necessary rights;
- your Feedback is truthful;
- your Feedback does not infringe any third-party rights.
We may remove Feedback at our sole discretion.
We are under no obligation to:
- maintain Feedback in confidence;
- compensate you;
- publish submitted content.
Knowingly submitting false, misleading, manipulated, or deceptive reviews—including reviews generated or substantially fabricated using artificial intelligence for the purpose of misleading consumers—is prohibited.
SECTION 16 – FRAUD PREVENTION
To protect our customers and business, we reserve the right to investigate transactions that appear suspicious.
We may, without prior notice:
- verify customer identity;
- request additional information;
- delay shipment while conducting verification;
- refuse or cancel orders;
- limit purchasing quantities;
- decline particular payment methods.
Indicators of suspected fraud may include inconsistent billing information, unusual purchasing activity, multiple failed payment attempts, suspected unauthorized card use, or other objectively reasonable fraud indicators.
Where payment has already been captured for a cancelled order, an appropriate refund will be issued.
SECTION 17 – CHARGEBACKS
If you experience an issue with your purchase, we encourage you to contact our customer support team before initiating a chargeback with your payment provider.
We will make commercially reasonable efforts to resolve legitimate concerns promptly.
Initiating a chargeback does not waive any rights or obligations under these Terms.
We reserve all legal rights to contest fraudulent or abusive chargebacks where supported by applicable law.
SECTION 18 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our Services may include tools, applications, integrations, payment providers, analytics services, or other functionality operated by third parties.
These services are provided "as available."
Dribo does not control and is not responsible for:
- third-party availability;
- security;
- accuracy;
- content;
- functionality;
- privacy practices.
Your use of third-party services is subject to the applicable third party's own terms and policies.
SECTION 19 – THIRD-PARTY LINKS
The Services may contain links to external websites for your convenience.
Dribo does not endorse and is not responsible for the content, accuracy, products, services, or privacy practices of external websites.
Accessing third-party websites is entirely at your own risk.
SECTION 20 – RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify.
However, all purchases made through this website are transactions directly between you and Dribo.
To the fullest extent permitted by law, Shopify is not responsible for:
- the products offered by Dribo;
- warranties relating to those products;
- shipping;
- refunds;
- customer support;
- disputes arising from purchases made through this website.
You release Shopify and its affiliates from claims arising solely from transactions conducted between you and Dribo, except where such release is prohibited by applicable law.
SECTION 21 – PROHIBITED USES
You agree not to use the Services:
- for unlawful purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to interfere with website security;
- to transmit malware or malicious code;
- to scrape or harvest data without authorization;
- to overload or disrupt our infrastructure;
- to impersonate another individual or entity;
- to submit false information;
- to engage in fraudulent purchasing activity;
- to abuse promotions, discounts, referral programs, or pricing errors;
- to upload harmful software;
- to distribute spam or unsolicited communications.
You further agree not to use automated systems—including bots, crawlers, scrapers, autonomous AI agents, or similar technologies—to access or interact with the Services except where expressly authorized in writing by Dribo.
Violation of this section may result in suspension or permanent termination of access without prior notice.
SECTION 22 – EXPORT COMPLIANCE
Customers agree to comply with all applicable export control laws, sanctions, and trade regulations.
Products purchased from Dribo may not be exported, re-exported, or transferred in violation of applicable laws.
We reserve the right to refuse or cancel orders where fulfilling the order would violate applicable trade restrictions, sanctions, or export regulations.
SECTION 23 – TERMINATION
We reserve the right, in our sole discretion and without prior notice where permitted by law, to suspend, restrict, or terminate your access to all or part of the Services if we reasonably believe that:
- you have violated these Terms;
- you have engaged in fraudulent, abusive, or unlawful conduct;
- your use of the Services creates a security risk;
- continued access may expose Dribo or others to legal liability.
Termination of your access does not relieve you of any obligations incurred before termination, including payment obligations.
The following sections survive termination by their nature:
- Intellectual Property;
- Warranty Limitations;
- Disclaimer of Warranties;
- Limitation of Liability;
- Indemnification;
- Governing Law;
- Dispute Resolution;
- Privacy;
- and any other provisions intended to survive termination.
SECTION 24 – DISCLAIMER OF WARRANTIES
Except where prohibited by applicable law, the Services and all products are provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by law, Dribo disclaims all express, implied, and statutory warranties, including but not limited to:
- merchantability;
- satisfactory quality;
- fitness for a particular purpose;
- durability;
- non-infringement;
- uninterrupted availability;
- error-free operation.
We do not warrant that:
- the Services will always be available;
- the website will be free from interruptions;
- defects will always be corrected;
- the Services will be free from viruses or harmful components.
Product descriptions, photographs, illustrations, demonstrations, drying-time estimates, and marketing materials are provided for general informational purposes and should not be interpreted as guarantees of identical results in every circumstance.
Nothing in these Terms excludes warranties that cannot legally be excluded under applicable consumer protection laws.
SECTION 25 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Dribo, its affiliates, officers, directors, employees, contractors, suppliers, service providers, licensors, and partners shall not be liable for any:
- indirect damages;
- incidental damages;
- consequential damages;
- punitive damages;
- exemplary damages;
- special damages;
- loss of profits;
- loss of revenue;
- business interruption;
- loss of goodwill;
- loss of opportunity;
- loss of data.
Without limiting the foregoing, Dribo shall not be liable for damages arising from:
- improper installation;
- misuse of the product;
- unauthorized repairs or modifications;
- failure to follow supplied instructions;
- improper electrical supply;
- use of incompatible accessories;
- drying garments unsuitable for heated drying;
- normal wear and tear;
- shipping delays beyond our reasonable control.
To the fullest extent permitted by law, our aggregate liability arising from any claim relating to a product or the Services shall not exceed the amount actually paid by you for the product giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be limited or excluded under applicable law.
SECTION 26 – INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Dribo and its affiliates, officers, directors, employees, contractors, licensors, suppliers, and service providers from and against any claims, losses, liabilities, damages, costs, and reasonable legal fees arising out of or relating to:
- your violation of these Terms;
- your misuse of the Services;
- your violation of applicable laws;
- your infringement of any third-party rights;
- your negligent or intentional misconduct.
We reserve the right to assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate in such defense.
SECTION 27 – PRIVACY
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.
By using the Services, you acknowledge that you have read and understood our Privacy Policy.
Certain information submitted through the Services may also be processed by Shopify and other trusted service providers necessary for payment processing, order fulfillment, fraud prevention, analytics, customer support, and website functionality.
SECTION 28 – ELECTRONIC COMMUNICATIONS
By using the Services or placing an order, you consent to receive communications from Dribo electronically.
These communications may include:
- order confirmations;
- shipping notifications;
- customer service responses;
- warranty communications;
- legal notices;
- updates relating to your purchases.
Where required by law, promotional or marketing communications will only be sent with your consent, and you may opt out at any time using the unsubscribe instructions provided in such communications.
Electronic communications satisfy any legal requirement that such communications be in writing where permitted by applicable law.
SECTION 29 – SEVERABILITY
If any provision of these Terms is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.
The remaining provisions shall remain in full force and effect.
SECTION 30 – NO WAIVER
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.
Any waiver shall be effective only if made in writing by an authorized representative of Dribo.
SECTION 31 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Dribo concerning the Services.
They supersede all prior discussions, understandings, representations, and agreements relating to the Services.
SECTION 32 – ASSIGNMENT
You may not assign or transfer any rights or obligations under these Terms without our prior written consent.
Dribo may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, corporate restructuring, sale of assets, financing transaction, or by operation of law.
SECTION 33 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of [Insert Governing Jurisdiction], without regard to its conflict of law principles.
You agree that the courts located within [Insert Jurisdiction] shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or your use of the Services, unless mandatory consumer protection laws require otherwise.
If you sell internationally, nothing in these Terms limits any mandatory consumer rights or protections that apply under the laws of the customer's country of residence where such rights cannot legally be waived.
SECTION 34 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our business, products, legal obligations, or operational practices.
The most current version will always be available on our website.
Where required by applicable law, we will provide notice of material changes before they become effective.
Your continued use of the Services after revised Terms become effective constitutes acceptance of those revised Terms.
SECTION 35 – CONTACT INFORMATION
Questions regarding these Terms or the Services may be directed to:
Dribo
Email: info@thedribo.com
Business Address: 30 N Gould St Ste N, Sheridan WY 82801
Customer Support: Contact Us
ACKNOWLEDGEMENT
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.
If you do not agree with these Terms, you must discontinue use of the Services immediately.